Within the framework of these Terms & Conditions, the terminology "we," "our," "company," and "us" refer to Actif Solutions and its associated system. Conversely, the terms "you" and "your" are applicable to users, clients of Actif Solutions.
Below are the terms and conditions that pertain to Clients , Employees, and all users of our website - www.actifs.in. These terms and conditions are specific to each user role. It is imperative that you thoroughly review all the Terms & Conditions outlined below.
The Company intends to provide services based on the specified terms and conditions, to which the user or client agrees to be unconditionally associated.
Information pertaining to you, your accounts, holdings, and transactions is gathered from various sources, including account custodians, brokers, financial services firms, banks, and others.
The company is prepared to take stringent legal action against any individual or group found engaging in defamation or negative commentary that tarnishes the company's reputation or that of its members.
Ensuring user privacy is a top priority for us. Our terms and conditions are universally applicable to all users worldwide. These guidelines encompass all information, regardless of its format, concerning the global business activities of Actif Solutions and all data managed by Actif Solutions concerning its interactions with other entities. This also extends to all IT and information communication facilities managed by ACTIFS Solutions or on its behalf.
Actif Solutions is not a NBFC (Non-Banking Financial Company). Our services solely revolve around consultation and mediation. Actif Solutions collaborates with banks and NBFCs to facilitate the submission of customer files to our partnered financial institutions.
Financial service disbursement is solely conducted by banks or NBFCs. We offer consultation and services exclusively to customers engaging with Actif Solutions.
Our company's sole Customer Care number is +91-96061-61002, and official email IDs bear the domain actifs.in. Should you encounter any other contact number or email from different domains purporting to be affiliated with our company, exercise caution as it may be fraudulent.
We request OTP, documents, and cheques from customers solely for file processing and never misuse this information. Under no circumstances should you share transaction/payment OTP or any banking details with our representatives. Any charges beyond bank fees incurred by the customer are not the company's responsibility.
In the event of misuse of customer data, KYC documents, or OTP by a third party, our company, directors or employees cannot be held accountable for any resulting loss, harm, or damage. Customers are advised to exercise caution and discretion in such situations. The financial information on our website is provided for informational purposes. It is understood that customers associate with the website at their discretion and assume associated risks.
The above points are intended to inform and protect our customers/website visitors. Our company cannot be held responsible or liable if customers incur losses due to non-compliance with the aforementioned points.
For any clarification on the above points, please contact our Customer Care at +91-96061-61002.
Final approval of a financial service is subject to the discretion of the bank(s) and the assessment of the customer's profile. Failure to meet the financial service eligibility criteria may result in the inability to secure a financial service.
If a customer's financial service is approved by our company, yet they opt not to proceed with disbursement, our company is not obligated to refund the processing fee paid to financial institutions.
Customers must provide the necessary OTP, documents, or address any document queries for verification by the company's employee during the financial service process. Failure to comply may lead to file rejection.
The company does not impose extra charges; any third-party charges incurred are not the responsibility of the company.
If a financial service application is declined when submitted through our company's platform but is approved through an alternative source, the company cannot be deemed responsible for the decision.
Financial service approval hinges on the accuracy of submitted documents aligning with bank criteria.
Financial service information is shared exclusively with the applicant.
Failure to be reachable for three consecutive days during the financial service processing may result in file rejection by financial institutions, for which the company bears no responsibility.
Reasons for rejection will be communicated to customers, albeit not in hard or soft copy format. Some banks may provide only general reasons for rejection without specific details.
Customers are required to provide accurate information regarding their CIBIL SCORE and PROFILE. Incorrect information may lead to financial service rejection, for which the company will not be held liable.
CIBIL reports will not be furnished to customers in any format by the company.
Bank charges are applied in accordance with individual bank policies.
Submission of fraudulent documents will prompt legal action by the company, which disclaims responsibility for any financial service-related consequences in such instances.
Following file submission, customers are advised to liaise solely with the login department for further processing, disregarding communication from telecallers or other company departments.
Adherence to updated bank regulations during the financial service process is mandatory.
Customers must provide a registered phone number for communication with the login department.
In the event of reapplication after file rejection or approval, customers must resubmit their documents for consideration.
When applying for a financial service through our website, the system provides pre-approval based on the information entered by the applicant. However, it is important to note that final financial service approval is contingent upon submission of required documentation and compliance with the respective bank's terms and conditions. We do not guarantee final financial service approval.
Comprehensive details, terms, and conditions related to any financial institution's advertised offers (such as social media promotions, banners, SMS, emails, etc.) are outlined in the Terms & Conditions and Privacy Policy sections on their website. It is imperative for all concerned parties, including customers, channel partners, and employees, to review and accept these regulations before availing any financial services. In case of any uncertainties, individuals may contact our customer service or the financial institution's customer care for clarification prior to availing services.
Our company operates as a Proprietorship firm in collaboration with banks and corporate DSA, exclusively facilitating financial services through banks and NBFC. In the event of legal action against the company, our legal advisor will manage all proceedings, with Karnataka serving as the jurisdiction for any legal matters. Direct contact with company employees or directors is not permitted.
For any queries regarding the company's terms and conditions, individuals are encouraged to reach out to the company directly.
During the financial service application process, the company will solely engage with applicants and not with any third parties.
The company reserves the right to modify rules and regulations at its discretion, with all concerned parties expected to stay updated on and unconditionally accept these terms.
Should there be changes in bank or company policies during the financial service processing period, customers are required to adhere to the updated guidelines.
Non-working days, including office and bank holidays, are not considered as business days for processing purposes. Office operations are conducted exclusively on working days.
Promotional content, featured on our company's platforms, are intended for promotional use only. Numerical values indicating timeframes or procedures are for marketing purposes, with the actual financial service approval subject to individual customer profiles and the policies of banks/NBFCs. For any clarifications prior to initiating the process, individuals can contact our customer service during business hours.
Pre-approved financial service amounts or offers are provisional and subject to final approval based on customer profiles and the regulations of NBFCs.
The Customer's financial service process may take more days than actually committed due to any festival , long weekends or bank holidays.
If customers, employees, , any other person, or any other party has a problem with the company then they have to inform that problem to our company through email or the Could you please provide more context or clarify the term "Grievance cell." +91-99721-41747.
Should a customer, employee, or any other party encounter an issue, dispute, or misunderstanding with the company, the resolution authority rests with the company. The involved party is required to accept the final decision offered by the company.
The company's employees request documents, cheques , and a one-time password (OTP) from customers is to facilitate the financial service processing. It is important to note that the company bears no responsibility for any future issues or disputes that may arise.
The Company's authorized person can change any rules and regulations at any time; the concerned person must be regularly updated with the company’s terms and conditions and has to accept them unconditionally.
All the commitments made by the company’s employees (any employee/person from the company), telecallers, or salespersons, etc. should be cross-checked by any client from the Terms & Conditions section of Actif Solutions before availing any of the company’s services. Only the rules and regulations stated on the company website will be considered official.
The financial service -related figures, rates, and information used in the promotional content of the company are general and for promotional purposes. The final nature and specifics of the financial service in terms of the financial service amount, interest rate, repayment tenure, financial service processing fees, financial service insurance, etc., depends solely on the customer profile and the rules and regulations stated by the concerned bank. The final financial service details depend on the criteria set by the concerned bank(s).
The intellectual property of Actif Solutions, including the company name, logo, content, business concept, software and systems, design patterns, website structure, business processes, and offerings, is legally protected under copyright. Any unauthorized use or reproduction, even in part, may result in legal repercussions against individuals or organizations.
The company has full authority to use the customer’s google review for purposes such as testimonials, advertisements etc.
If any person (user, customer, channel partner, etc.) visits our website and indulges in any activity – like clicking a link, filling forms, or any other activity on the website, it will clearly mean and express that the person agrees to and acknowledges all terms & conditions, rules & regulations, and policies of the company.
Upon approval of the financial service, the bank charges will be applied in accordance with the institution's rules and regulations.
Upon approval of the customer's financial service, it is imperative that the individual thoroughly reviews and comprehends both the bank agreement and the accompanying terms and conditions. Following the completion of the financial service process, the company relinquishes any responsibility or liability.
The company will pursue legal action against individuals, including customers, channel partners, or reference customers, who submit fraudulent documentation. It's important to note that the company will not assume any responsibility for the financial service process under such circumstances.
Should any individual have inquiries or uncertainties regarding the company's terms and conditions, they are encouraged to reach out directly to the company.
Office holidays and bank holidays will not be included in the count of working days or business days. The company's operations will be conducted exclusively on working days.
Financial service processing time may experience delays due to public holidays, technical issues, customer concerns, or similar factors.
The company will not furnish proof of rejection in either hard or soft copy.
There is a possibility that the content, figures, or information displayed on our website may not be up to date. For precise details regarding any content, terms and conditions, please contact our customer care number.
Should the login process be underway without any response from the login department, customers are encouraged to contact the company's customer care number for assistance.
The content and processes on the website are subject to modifications at any time. Consequently, previous versions of content and processes will become obsolete and are not open to dispute. It is imperative for customers, channel partners, users, and other stakeholders to remain promptly informed and acknowledge all alterations without reservation. Validity is solely attributed to the current content and processes of the website.
Should a user, channel partner, customer, or any other individual or organization encounter an inquiry, issue, or wish to raise a dispute with the company, they have the option to either submit a request ticket or contact the company's customer care number during business hours from 10 AM to 5 PM, Monday to Saturday.
The KYC documents submitted by the customer are retained in our system for a duration of 7 days. Subsequently, the documents are automatically purged from the system.
Should any customer's documents be deemed fraudulent by a bank or financial institution, or if any repayment issues arise between a customer and a bank or financial institution, these matters are to be resolved exclusively between the involved parties. Neither our company nor its employees can be held liable in such circumstances. In the event , the company bears no responsibility.
If a third party secures a financial service using another individual's identity and documentation, neither our company nor its employees can be deemed accountable.
Should any of the company's customers or third parties seek legal recourse against the company, only the company's legal team will engage in such proceedings. The company and its employees will not participate in any legal matters. It is imperative to note that Karnataka will serve as the exclusive jurisdiction for any legal actions or proceedings involving our company.
Should any individual provide inaccurate information when initiating the financial service process on our website, resulting in potential fraudulent activities in the future, neither the company nor its employees can be deemed accountable for such occurrences.
Stay up to date with offers and promotions.
